Personal Information Collection Notices Website Visitors and App Users

This page details the Reserve Bank of Australia's (Reserve Bank) approach to personal information collected via this website or via an email address or the various telephone numbers for enquiries posted on this website or on any application (App) developed by or on behalf of the Reserve Bank available to the users of mobile phones and tablet devices.

Why We Collect Personal Information

The primary purposes of the Reserve Bank collecting and holding this personal information include:

  • Delivering links to the latest Reserve Bank news published on the Reserve Bank website to your email Inbox via our email service.
  • Managing the payment for and distribution of hard copy publications (see the Personal Information Collection Notice for Publication Purchases).
  • Consulting the broader community and agencies of government on matters relating to the Reserve Bank’s responsibilities.
  • Operating the Help Desk for the Reserve Bank Information and Transfer System (RITS) and maintaining records of authorised signatories and other matters relevant to the operation of RITS (see the Personal Information Collection Notice – Payments Settlements – RITS).
  • Accepting and processing of applications to add a security to one of the lists of securities eligible for purchase under the Bank's domestic market operations.
  • Facilitating communication between the Reserve Bank and securitisation industry information providers regarding the Reserve Bank’s repo eligibility criteria for asset-backed securities and the maintenance and operation of the Securitisation System and the provision of administrative and technical support in relation to the Securitisation System (see the Personal Information Collection Notice for Securitisation System Users).
  • Responding to enquiries about Australian banknotes including enquiries regarding reproduction of banknote, damaged banknotes, numismatic banknote arrangements and the provision of educational material.
  • Responding to media enquiries and engaging in public relations activities.
  • Responding to general and other enquiries about the Reserve Bank's functions or activities.
  • Providing presentations and tours to school teachers and students and other community groups visiting the Reserve Bank of Australia Museum and obtaining feedback on our Museum and its exhibitions and events; providing disability access to the Museum.
  • Managing the Bank's recruitment process (see the Personal Information Collection Notice for Applicants).
  • Receiving and responding to freedom of information applications and enquiries.
  • Undertaking planning, research and statistical analysis.

The Reserve Bank also uses the personal information for the following secondary purposes:

  • Complying with any applicable legal and regulatory obligations.
  • Risk management, accounting and auditing purposes.
  • Learning more about how to provide you with the information you need and otherwise improving its processes and services.

How We Collect Personal Information

The personal information is collected when you:

  • send us an email message
  • telephone the general enquiries number or another phone number listed on this website or on an App
  • submit a completed Feedback Form or other form or documentation
  • make a submission to the Bank
  • purchase a publication via our online Order Forms
  • apply for a job
  • register for our email notification service or otherwise ask to be placed on a mailing list.

Other Information

Logged information

When you connect to the Reserve Bank website, we log the following information, provided by your browser, for statistical purposes:

  • the type of browser and operating system you are using
  • the address of the referring website (i.e. the website that directed you to our website) and
  • your device's Internet Protocol (IP) address (a number which may be unique to the device through which you are connected to the Internet: usually provided by your ISP).

In addition, our server logs the following information:

  • the date and time of your visit; and
  • the address of the pages accessed and the documents downloaded.

Information from these logs will only be disclosed if the Reserve Bank is required by law to do so.

Search terms and phrases

Search terms and phrases that you use to reach and search within our website are collected by the Reserve Bank, but are not associated with any other information that the Bank collects. We use these search terms to find out what visitors look for on our website, and to improve our services.

Cookies

Except on its Banknotes website, the Reserve Bank does not use ‘cookies’ to get information about you or your use of the Reserve Bank website. A ‘cookie’ is a file that could be placed on your hard drive by a website without your knowledge to allow it to monitor how the site is used.

Any changes to our ‘cookies’ policy will be notified on this page.

Identification

No attempt will be made by the Reserve Bank to identify App users or visitors to this website or their browsing activities except where required by law or when authorised by Reserve Bank management in connection with investigations into possible breaches of the law.

Consequences if Personal Information is Not Collected

If the personal information were not collected then the Reserve Bank would not be able to provide the information, publication or other service requested. In particular, without relevant contact details (and in some cases additional information) it cannot:

  • Deliver links to the latest Reserve Bank news published on the Reserve Bank website to your email Inbox via our email service.
  • Manage the payment and distribution of hard copy publications.
  • Maintain accurate and complete RITS membership records.
  • Maintain accurate and complete records relating to securities eligible for purchase under the Reserve Bank's domestic market operations.
  • Allow access or provide presentations and tours to school teachers and students and other community groups visiting the Reserve Bank of Australia Museum or cater for the needs of visitors with a disability.
  • Assess the suitability of job applicants for employment with the Reserve Bank.
  • Respond to general enquiries.

Without relevant business or professional contact details the Reserve Bank cannot engage with other organisations in relation to its functions and activities.

Use and Disclosure of Personal Information

Email service (subscriptions)

Some pages of this website provide the facility for visitors to join our free email notification service. To join, visitors must provide a valid email address.

Personal details provided for the purpose of our email service are stored on a separate server owned and managed by our email list management service provider L-Soft international, Inc. and located in the United States. Your email details can only be accessed by authorised L-Soft and authorised Reserve Bank staff.

Other uses

Except as notified in another personal information collection notice, your personal information submitted via this website, or via an email address or phone number listed on this website or on an App, will only be used for the purpose for which you provide it, or a secondary purpose referred to in this notice. It will not be added to a mailing list unless you have provided it for that purpose or you otherwise request that this be done.

As part of the Reserve Bank's commitment to meeting the needs of the public for information about its policies and operations, the Reserve Bank may occasionally conduct non-compulsory surveys of users of Reserve Bank information. Prior to collecting survey results, the Reserve Bank will:

  • advise survey recipients of the purpose of the survey; and
  • offer recipients a facility to exit the survey at any time.

Disclosure

Except as referred to above in relation to email subscriptions or as notified in another personal information collection notice, we will not disclose your personal information submitted via this website, or via an email address or phone number listed on this website or on an App, without your consent except where required or authorised by law or when authorised by Reserve Bank management in connection with investigations into possible breaches of the law.

Disclosure of the personal information overseas

Except as referred to above in relation to email subscriptions or as notified in another personal information collection notice, the personal information submitted via this website, or via an email address or phone number listed on this website or on an App, is of a kind which the Reserve Bank does not usually disclose to persons or organisations outside Australia. We may provide aggregate and anonymised information to support our relations with major international institutions or publish aggregate and anonymised information about our online communications or App usage.

Security of Personal Information

If you provide the Reserve Bank with personal information via email or any other means, your personal information may become part of the records of the Reserve Bank. The Reserve Bank takes all reasonable care to secure personal information and protect it against unauthorised access and misuse. If you are submitting personal or other information over the Internet please note that, while all attempts are made to ensure security of information transmitted to this site, there is a possibility that information you send could be seen by a third party while it is in transit.

Information from our logs will only be disclosed if the Reserve Bank is required by law to do so.

When required by law, e.g. search warrant or subpoena, information requested (including an inspection of our logs) will be provided to law enforcement agencies, courts or regulatory bodies.

Amendment of and Access to Personal Information

It is important that the personal information we collect is and remains accurate, complete and up-to-date. We encourage you to help us by telling us promptly if any of your personal information changes (for example you change your name, phone number or email address).

Individuals are entitled under Australian privacy law in certain circumstances to access, and seek correction of, personal information about them held by the Reserve Bank. If you wish to access or update the personal information the Reserve Bank holds about you contact:

For access to or amendments to job applications:

Phone +61 2 9551 9640
Fax +61 2 9551 8060
Postal Address Head of Talent Acquisition
Human Resources Department
Reserve Bank of Australia
GPO Box 3947
SYDNEY NSW 2001
AUSTRALIA
Email careers@rba.gov.au

For access to or amendment of other information:

Phone +61 2 9551 8111
Fax +61 2 9551 8000
Postal Address The Privacy Officer
Reserve Bank of Australia
GPO Box 3947
SYDNEY NSW 2001
AUSTRALIA
Email privacy@rba.gov.au

More information about access and correction is in the Reserve Bank's Privacy Policy.

Enquiries and Complaints

If you would like more information about the Reserve Bank's approach to privacy, or you think the Bank has breached the Australian Privacy Principles or you have any other concern about the way the Reserve Bank has handled your personal information, please contact our Privacy Officer:

Phone +61 2 9551 8111
Fax +61 2 9551 8000
Postal Address The Privacy Officer
Reserve Bank of Australia
GPO Box 3947
SYDNEY NSW 2001
AUSTRALIA
Email privacy@rba.gov.au

More information about complaints is in the Reserve Bank's Privacy Policy.

Links to other websites and contact details for other organisations are provided to help us meet your needs but the Reserve Bank is not responsible for the content or privacy policies of those sites or organisations or the handling of personal information by those organisations. Our Disclaimer provides further information.